• Director of Central Access

    Job Locations US-NY-New York
    Position Number
    Central Access Department
    Regular Full-Time
    FLSA Status
  • Overview

    The Central Access Department is an essential component of the ICL organization. It functions as the front door for   ICL housing, outreach and clinical programs, as it facilitates referrals, placements and appointments across five boroughs and numerous sites. The Central Access team controls the census and vacancy for residential services, and is responsible for all data reporting to regulatory and funding agencies. Members of the Central Access team maintain strong working relations within ICL departments and with community providers to ensure the provision of timely services and collaboration of care.    The Director of Central Access will oversee the ICL Central Access department, ensuring smooth operation of a streamlined customer service oriented central intake process. Additionally, ensure timely reporting to regulatory agencies, including uploads of data to city, state and federal agencies. Collaboration with Programs, Operations, and Finance to ensure systems coordination and data integrity.



    • Monitor and support Central Access staff implementation of the designated workflow procedures around registration, coordination with Entitlements, programs, and referring agencies to ensure applicants are connected to residential and clinical programs for which they meet eligibility criteria
    • Serve as a liaison between government agencies, and external provider organizations, ICL leadership, departments, programs, services and consumers
    • Utilize report data to monitor the quality of documentation of admissions, transfers and discharges, occupancy, census and vacancies data
    • Utilize internal and external data from multiple proprietary and web-based software systems and platforms for reporting
    • Provide guidance to Central Access and program staff on HUD eligibility criteria in evaluating referrals for admission
    • Coordinate requests for data related to proposal submissions (RFPs) and competitive grant application renewals
    • Construct, analyze and generate reports from data files in Microsoft programs
    • Collaborate with Innovations team on various projects
    • Development of workflows related to business processes and communication strategies with departments and programs involved in interviewing and admissions
    • Monitor compliance standards with various governing and accrediting agencies as they apply to admissions and reporting
    • Other duties as assigned




    • Provide Homeless Management Information System (HMIS) data related training and support to residential programs that receive funding from the Housing and Urban Development (HUD) Federal agency
    • Maintain ICL’s Homeless Management Information System (HMIS) via coordination with Program staff and the Information Systems (IS) Department around data collection/upload reporting activities
    • Completion of HUD Annual Performance Review (APR) reports using HMIS data for submission on the HUD eSNAPS web-based software system
    • Actively collaborate with ICL consultant and program personnel on the HUD Pre-application process for the New York City Super Notice of Funding Announcement (SuperNoFA)
    • Oversight and coordination of the Annual HUD Consumer Evaluation Survey
    • Actively participate on the New York City Coalition for the Continuum of Care (NYCCCoC) Steering Committee and relevant subcommittees
    • Provide leadership for the harmonious integration of HUD requirements into the fabric of operations which include partnerships with the Departments of Finance, Entitlements and programs funded by HUD
    • And other job-related duties as may be assigned



    • Develop and maintain strong relationships with community providers to optimize referrals and collaboration
    • Present ICL services to partner agencies and community based organizations
    • Represent ICL at funder and regulatory meetings as needed



    • Knowledge of treatment and discharge procedures of persons with mental illness and co-occurring disorders
    • Knowledge and applied understanding of consumer eligibility criteria and the implications it has on non-for-profit community based social service agencies
    • Knowledge of the interaction between diagnostic, demographic, clinical presentation, housing eligibility criteria and sources of funding
    • Knowledge and applied understanding of confidentiality and policies regarding the communication and sharing of protected health information
    • Knowledge of various types of community mental health programs and their admission and discharge requirements
    • Knowledge of NYC Managed Care systems and entitlements
    • Knowledge of NYC behavioral health systems, funding and resources
    • Ability to work as a member of an interdisciplinary team in multiple contexts across the agency
    • Ability to interact with and develop excellent relationships with external stakeholders
    • Ability to form short and long term project teams
    • Proven project management skills
    • Ability to construct, analyze and report on a wide range of datasets
    • Be in possession of superior customer service skills
    • Ability to work in a fast-paced environment with a high volume of work
    • Superior knowledge of systems of housing in New York City, including HUD, and reporting requirements
    • Experience working with datasets and databases,
    • Ability to utilize multiple clinical software systems
    • Excellent skills of organization and detail-oriented with excellent follow-up
    • Excellent interpersonal communication
    • Excellent written communication and email etiquette skills
    • Positive attitude and excellent customer service skills
    • Ability to engage and interact well with a wide range of persons at organizationally different levels



    Minimum: Master’s Degree in Psychology, Social Work, or related discipline

    Minimum of a Master’s Degree in Psychology, Social Work, Public Health, Public Administration, Counseling or a related discipline. Minimum of three years’ progressively advanced experience providing behavioral healthcare or care management to homeless and/or seriously and persistently mentally ill adults, and three years’ supervisory or leadership/administrative experience in a behavioral health or supported housing setting.






    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.