Case Manager

Job Locations US-NY-Long Island City
Position Number
Borden Avenue Veterans Residence
Regular Full-Time
FLSA Status
Minimum Salary
USD $38,000.00/Yr.
Maximum Salary
USD $38,000.00/Yr.



The program Case Manager will have the prime responsibility for organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services.  The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services etc. as well as with parole boards. 



Activities with Persons Served

  • Participates in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents.
  • Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents strengths, needs, abilities and preferences.
  • Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language.
  • Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution.
  • Provides supportive counseling in 1:1 or group formats that assist residents’ with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals.
  • Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable.
  • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals.
  • May provide Critical Time Intervention procedures.
  • Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge-planning goal.

Case Administrative Activities

  • Performs regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas.
  • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors; completes incident reports in accordance with ICL policy; accounts for residents and files missing person reports on residents not accounted for in accordance with ICL policy and procedure.
  • Conducts quarterly reviews of the service-plans, assessment information, medical records, and changes in care and follows-up to determine quantity and quality service provided.
  • Review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews.
  • Participates in ongoing reviews of existing linkages for their adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes, seek to extend program and other agency linkages as part of Continuous Quality Improvement.
  • Continually documents resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines.
  • Assists in the orientation of new personnel when requested.
  • Maintains up-to-date, accurate individual paper and electronic case records on each assigned resident.



A bachelor’s   degree which includes a practicum encompassing a substantial number of activities with the target population or which features a major or concentration (concentration = a minimum of 24 credits in the noted disciplines) in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing plus one year of case management or other relevant human services experience.  A bachelor’s degree in any field plus two years of case management or relevant human services experience.


An associate’s degree in a health or human services field (see above fields) and three years of case management experience


A high school diploma/GED and three years of experience in providing direct services to individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, mental retardation, alcoholism, or substance abuse) or to homeless individuals.


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