Case Manager

Job Locations US-NY-Brooklyn
Position Number
Home and Community Based Services
Regular Full-Time
FLSA Status
Minimum Salary
USD $41,300.00/Yr.
Maximum Salary
USD $41,300.00/Yr.


Under the general supervision of the Program Director, and the guidelines provided by managed care organizations, NYSOMH, NYSDOH and NYSOASAS, HCBS Case Managers provide services to persons with Serious Mental Illness(SMI). These services are offered in the setting best suited for desired outcomes, including home, or other community-based setting in compliance with Medicaid regulations. The setting may include programs that are peer driven/operated or peer informed and that provide opportunities for drop-in. Services may be provided individually or in a group setting and utilize (with documentation) evidence-based rehabilitation and recovery.  The HCBS Case Manager assists assigned participating individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services.




The HCBS Case Manager will provide the following services to assigned clients based on the plan of care:

  1. Instruction in accessing and using community resources
  2. Instruction in developing or maintaining financial stability and security (e.g., understanding budgets, managing money, and the right to manage their own money).
  3. Skill training and hands-on assistance of instrumental activities of daily living,
  4. Habilitation providing onsite modeling, training, and/or supervision to assist the participant in developing maximum independent functioning in community living
  5.  Facilitation and coordination of family support services as applicable
  6. Housing preservation and advocacy training, including assistance with developing positive landlord-tenant relationships, and accessing appropriate legal aid services if needed including skills to successfully live with roommates
  7.  Assistance with increasing social opportunities and developing social support skills that ameliorate life stressors
  8. Instruction in self-advocacy skills including activities designed to facilitate participants' ability to access social service systems Instruction in developing strategies to manage trauma induced behaviors and/or PTSD as per a Trauma Informed Assessment


  1. Performs Assessment Activities:
  2. Plans and Coordinates HCBS Service Plan:
  3. Implements the HCBS Service Plan
  4. Provides Monitoring and Follow-up
    • Assures that quality services, identified in the plan of care are delivered in a cost-conscious manner.
    • Assures the recipient’s satisfaction with the services provided.
    • Collects data and documents the progress of the recipient in the case record.
    • Makes any necessary revisions to the HCBS service plan
  5. Provides Counseling and Exit Planning
    • Assures that the recipient obtains, on an ongoing basis, the maximum benefit from the services received.
    • Facilitates the development of support groups for the recipient, the recipient’s family and informal providers of services.
    • Mediates among the recipient, the family network and/or other informal providers of services when problems with service provision occur..
    • Prepares the recipient for discharge from or admission to facilities or other programs.
  6. Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned.
  7. Observes all applicable ICL, governmental, and accrediting agency rules and laws regarding clinical records, confidentiality, and rights of consumers.
  8. Observes all applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect.
  9. Other job-related duties that may be assigned.




A high school diploma/GED and one - three  years of experience in providing direct services to individuals with mental illness or to homeless individuals.



  1. Ability to work with consumers, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
  2. Ability to serve as a role model to consumers, including modeling appropriate interpersonal interactions, demeanor, etc.
  3. Ability to effectively use required software such as Anasazi, Word, Outlook, and other technology required by ICL.
  4. Basic understanding of the causes and processes of mental illness and substance use disorder.
  5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities.
  6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers.
  7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance.
  8. Ability to learn, understand and comply with all regulations, policies and procedures.
  9. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting.
  10. Ability to develop, evaluate, implement and modify an HCBS service plan, meeting all deadlines and productivity standards
  11. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing.
  12. Ability to prepare accurate and timely documentation, reports and other written material as assigned.
  13. Ability to work independently, and to conform to all applicable safety and accountability measures
  14. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery.
  15. Ability to engage in active listening—attending to what other people are saying and asking questions as appropriate
  16. Ability to identify the nature of problems and to participate effectively in solving problems.
  17. Ability to report for work as scheduled on a consistent basis
  18. Ability to work independently, and to conform to all applicable safety and accountability measures


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