ICL

HUB Navigator

Job Locations US-NY-Brooklyn
Position Number
515636501
Department
East New York Health Hub
Type
Regular Full-Time
FLSA Status
Non-Exempt
Minimum Salary
USD $40,000.00/Yr.
Maximum Salary
USD $40,000.00/Yr.

Overview

The Hub Navigator is assigned to support all activities at the Hub, including but not limited to direct and/or engage visitors, clients, staff in respective Hub activities and services, and provide information about services to the community at large.

 

Responsibilities

 

ESSENTIAL TASK

  • Establish a contactable interaction with individuals at the Hub and direct individuals to specific locations within the Hub.
  • Monitor entrance of the building and activities throughout the building and report, and or address crises and emergencies.
  • Provide linkage to community services including medical, behavioral health, housing support, food assistance, entitlements, and other social services through communications with different programs
  • Conduct outreach and engagement activities within the Hub and the East New York Community
  • Keep records, data, and other related reports in an organized, timely, and accurate manner as per policy and procedures.
  • Monitor activities respond to clients, visitors, and staff inquiries. Responsible for taking the temperature of clients and staff entering and exiting the building and redirect people entering the building when indicated.
  • Monitor the front desk and telephone system as needed.
  • Provide and follow emergency response if necessary, as outline by the company
  • Ad hoc duties as assigned

 

Qualifications

 

MINIMUM QUALIFICATIONS

 

High School Diploma with a minimum of three years of experience working with people with disabilities, human services, safety, and security or community base organizations or: Certified Peer Counselor; or Bachelor level education.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft Office Suite and electronic health-related systems
  • Ability to work and communicate with recipients, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
  • Warm and cheerful disposition required as the position includes constant interaction with clients
  • Demonstrated competency in written, verbal, and computational skills to present and document records by program standards.
  • Excellent interpersonal skills required.
  • Bilingual Spanish preferred
  • Knowledge of universal Health and Safety protocols
  • Knowledge of Medicaid, Social Security, and other entitlements

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