Case Manager

Job Locations US-NY-Brooklyn
Position Number
Linden House CR
Regular Full-Time
FLSA Status
Minimum Salary
USD $33,700.78/Yr.
Maximum Salary
USD $33,700.78/Yr.


These positions exist in community residences or programs that operate similar to a community residence.  Incumbents of this position are assigned a caseload of recipients requiring assistance of social service agencies.  They counsel and aid the recipients within a community residence.  Majority of duties are often performed in the community residence under supervision of a program supervisor.





  • Provides individualized care and supervision of each resident. Provides supportive counseling and services.  Helps the client to modify attitudes and patterns of behavior by increasing understanding of self and others.  Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids clients to mobilize inner capabilities and environmental resources to attain goals.

  • Models positive behaviors and implements the core values.
    Uses strength-based intervention, communication, and practices to build assets/resiliency.
    Assesses, instructs, and measures daily and independent living skills.
    Provides a therapeutic milieu and promotes appropriate socialization.
    Creates a warm, caring, home-like environment by modeling responsibility and pride in performing household duties.
    Participates in the service planning and review process.  Secures information, such as medical, psychological, and social factors contributing to the individual’s situation, and evaluates these and the individual’s capabilities.  Based on this information, assists in the completion and maintenance of client treatment plans to include quarterly service plan reviews, assessments, and medical records either manually or using a computer.  Maintains a case record for each resident/client and completes required forms.  Continually documents client treatment progress.  Reviews service plans and performs follow-up to determine quantity and quality service provided.  Accesses and records individual and community resource information and treatment plans manually or using a computer
    Explains the type of clinical services, recreational activities, and ICL programs available to clients; instructs the clients in daily living skills, socialization skill enhancement, and conflict resolution.
    Delivers services in accordance with service goals and objectives.
    Employs trauma-sensitive practices.
    Performs crisis assessment and nonverbal and verbal crisis intervention.  Provides crisis intervention and behavior management.
    Refers clients to community resources and other organizations.  Accompanies clients on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident.  Accompanies, supervises, and provides transportation (when necessary) for appointments, home visits, sibling visits, and activities.
    Promotes family involvement and reunification as appropriate.
    Provides life space counseling and support (or provides informal, one-on-one counseling and support).
    Ensures adherence to medication regimen.
    Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors.  Completes incident reports in accordance with ICL policy.  Accounts for clients and files missing person reports on clients not accounted for in accordance with ICL policy and procedure.
    Completes all assigned documentation in a timely fashion.  Ensures all documentation per shift is adequate and completed in a timely fashion.
    Plans, escorts, and/or arranges social or recreational activities for and with consumers.
    Reviews the staff communication log and makes entries in the staff communication log concerning essential elements of information designated by program management.
    Executes emergency plans as outlined in the policy and procedure manual.  Administers CPR or first aid to staff or clients who are injured.
    Assists in the orientation of new personnel when requested.
    Complies with attendance rules and the ability to work on a regular schedule.
    Attends regularly scheduled clinical meetings and supervision, attends professional development activities and training.
    Complies with agency infection control policies.
    Assists in residence household duties (general cleaning, laundry, shopping, meal planning and preparation); trains and supervises residents in developing these skills.
    Supervises and monitors counselors’ interaction with children and families.
    Models positive interaction with children and families and with staff.
    Provides for training of counselors in core competencies.
    Assigns daily tasks and coverage as needed.
    Ensures that there is proper staff coverage for shift.
    Conducts monthly fire drills and completes appropriate paperwork.  Ensures that all children in the residence are aware of the fire escape route and staging plan.



May perform regular inspections of the resident’s room to ensure the safety of the resident, accountability of ICL property, and cleanliness of resident’s room.

May be assigned as a team member of a multi-disciplinary team.

May distribute medications and/or supervise resident self-medication.

May specialize in providing, monitoring, and evaluating services to family members of client.

Perform other job related duties as assigned.




1.       Ability to work with clients/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.


2.       Ability to serve as a role model to residents/clients.


3.       Demonstrated clinical competence.


4.       Knowledge of both verbal and written English at the Associate College level and ability to follow written and oral instructions.


5.       Ability to react appropriately in emergency situations.


6.       Ability to perform and interact as part of a multi-disciplinary team.


7.       Basic working knowledge of computers, and ability to complete written forms and reports in an accurate and timely manner, manually and by computer.


8.       Ability to communicate effectively with staff, clients/residents, families, and the public.


9.       Ability to accompany or transport residents.


10.    Ability to secure and maintain certification for Standard First Aid and CPR.




1.       Basic knowledge of mental illness and serious emotional disturbances of children and adolescents.


2.       Basic knowledge of treatment, rehabilitation, and community support programs as they relate to clients/residents, families, and staff.


3.       Basic knowledge of routine clinical procedures and medications.


4.       Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.




This position interacts with counselors and other case managers and reports to a program supervisor.





Bachelor’s degree plus two years experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.   Candidates with two years above experience and an associates’ degree or two years of college (64 college credits), and candidates with a high school diploma or GED plus 3 years above experience may be considered for employment at a different salary rate.  Preference will be given to candidates with a bachelor’s degree.


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