This management position exists only in the Intellectual and Developmental Disabilities Division. Assists the Residence Manager in supervising and coordinating activities of assigned staff. Assists in the personnel management, fiscal operations, inventory management, residential services, safety, and welfare of residents, training personnel, directing and coordinating the activities of the staff, and administration of the residence. Within the Residence Manager’s guidelines, establishes clinical procedures and policies for residents and ensures that residence operations meet or exceed agency and regulatory guidelines.
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.
Assists in Providing Clinical Services:
1. Based on a written treatment plan received from the Interdisciplinary Treatment Team (ITT), identifies those aspects which can be integrated into residence activities.
2. Provides clinical oversight of implementation of all phases of residents' treatment plans. Assigns staff to implement services.
3. Observes the delivery of services to assess reaction/progress and to evaluate the quality of the service. Discusses results with staff and makes any modification deemed necessary (if appropriate) or presents recommendations to the ITT.
4. Discusses with other managers any incidents or circumstances which could be taken into consideration in planning and carrying out activities.
5. Ensures staff are obtaining information, such as medical, psychological, and social factors contributing to the individual's situation, and that the staff is evaluating the resident's capabilities. Regularly inspects case records to evaluate the completeness and quality of treatment plans, medical records, and progress notes. Responsible for the accuracy of data entry into a computer database or manual records.
6. Informs staff to the types of clinical services and recreational activities available.
7. Reviews crisis intervention of residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident, and staff-actions during a crisis situation.
8. Informs staff of community resources and ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance for residents.
9. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
Assists in Directing and Supervising Personnel:
1. Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits within the deadline established by the Human Resources Department.
2. Maintains and posts work schedules and adjusts assignments based on availability of staff, the abilities of specific staff members, and the particular requirements of the resident(s).
3. Instructs mangers and/or staff on the specific tasks to be performed and provides written guidelines if necessary.
4. Periodically meets with staff individually and/or as a group to discuss observations, deficiencies, new techniques, administrative matters, and circumstances that might have a bearing on the effective and efficient functioning of the staff.
5. Evaluates staff competencies and deficiencies; meets with subordinates on an individual basis to discuss their job performance’s strengths and weaknesses, suggestions for improvement, and follow-up as appropriate.
6. Supervises staff in appropriate reactions to emergency or crisis situations.
7. May attend centralized training programs designed to “train-the-trainer.”
8. Responds to work related questions, problems, and complaints from staff.
9. Ensures that shift has attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan.
10. Assists in the management of employee accident reporting, FMLA reporting, and initial submission of workers' compensation claims.
High School diploma or GED plus 3 years experience providing direct services to people with developmental disabilities that includes supervisory experience. Bachelors or Associates in Human Services field may be substituted for up to 2 years of the general experience. AMAP, SCIP-R, CPR/First Aid required. Clean, valid NYS driver’s license