Team Leader

Job Locations US-NY-New York
Position Number
Two Bridges Shelter
Regular Full-Time
FLSA Status
Minimum Salary
USD $65,000.00/Yr.
Maximum Salary
USD $65,000.00/Yr.



The Team Leaders is a mental health professional who reports directly to the Shelter Director of Social Services.  This position is supervisory in nature.  The Team Leader organizes and supervises the work of the case managers assigned to his/her team.  All activities are organized around the goal of rapid, effective engagement with the shelter resident, connection to medical and psychiatric care, assessment, preparation of housing referral packet and move to suitable housing.



ESSENTIAL JOB FUNCTIONS:  List all essential job duties.  (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation.  Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)


1.      Assists Program Directors and case management staff to provide quality clinical and crisis management services in the shelter primarily through consultation and training.


2.      Provides consultation to staff on challenging clinical cases, such as those involving high-risk consumers, (i.e., those with co-morbid medical conditions, those identified as at risk psychiatrically)


3.      Models best practice, trauma-informed, recovery oriented engagement skills for team.


4.      Organizes and facilitates internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical/compliance issues, assess and motivate consumers, and  plan for housing placement.


5.      Provides staff training as needed (for example, independent living skills training, and wellness activities) and co-facilitates groups- if needed- as a teaching method.


6.      Oversees the clinical quality and integrity of independent living planning. Provides staff training in these areas.


7.      Participates actively on the Supported Housing Task Force.  Attends the meetings, and is centrally involved in the implementation of initiatives rolled out by the committee.


8.      Organizes information for the Mayor’s Safety Hub.  Participates in discussions related to risk with shelter leadership, DHS analyst and other stakeholders, as needed.


9.    Other duties as assigned





·         Ability to coordinate activities of staff and integrate as part of the shelter team

·         Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated

·         Ability to manage resources

·         Ability to solve problems effectively

·         Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

·         Ability to serve as a role model to residents/consumers.

·         Ability to develop, evaluate, implement and modify an independent living plan, meeting all deadlines and productivity standards

·         Ability to complete written forms and reports in an accurate and timely manner.

·         Ability to communicate effectively with staff, consumers/residents, families, and the public.

·         Ability to prepare accurate and timely documentation, reports and other written material as assigned.

·         Ability to secure the cooperation of and work effectively with others

·         Ability to work independently, and to conform to all applicable safety and accountability measures

·         Ability to be aware of other’s reactions and understanding why they react the way they do

·         Ability to actively looking for ways to help people, be compassionate and hopeful

·         Ability to talk to others to effectively convey information

·         Ability to listen to what other people are saying and asking questions as appropriate

·         Ability to identify the nature of problems and propose solutions

·         Ability to report for work as scheduled on a consistent basis

·         Ability to understand and adhere to internal and external laws, rules, and policies

·         Knowledge of human behavior and performance, mental processes, and the assessment and treatment of behavioral and affective disorders

·         Knowledge of group behavior and dynamics, and societal trends and influence, cultures, their history, migrations, ethnicity, religion and other cultural dimensions of target recipients

·         Knowledge of principles and processes involved in planning, coordination and execution and of the principles and process of supervision

·         Knowledge of principles and processes for providing services, including needs assessment techniques, quality service standards, alternative delivery systems, and consumer satisfaction evaluation techniques.

·         Knowledge of laws, legal codes, regulations agency policies, etc., that govern the work of the program

·         Ability to develop, evaluate, implement and modify an independent living plan, meeting all deadlines and productivity standards

·         Ability to secure the cooperation of and work effectively with others




Minimum: Licensed Social Worker (LMSW or LCSW) with current registration from the NYS Education Department.   At least one year of  experience providing direct services to individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, alcoholism, or substance abuse), and at least one year of experience  providing clinical supervision  or consultation.  Maintenance of licensure and current registration is a condition of employment


Preferred: Supervisory experience desirable; experience working in a residence for individuals with mental illness and co-occurring substance abuse disorder helpful.



This position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions.  Position descriptions are reviewed and revised to meet the changing needs of the agency at the sole discretion of executive management.

By signing this job description you agree that you are able and willing to perform the duties described herein and that you understand that other duties may be assigned as required by your supervisor(s). Also, your signature acknowledges that this Job Description supersedes all previous descriptions, if any.


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