Case Manager

Job Locations US-NY-New York
Position Number
Broadway Residence
Regular Full-Time
FLSA Status
Minimum Salary
USD $36,719.90/Yr.
Maximum Salary
USD $36,719.90/Yr.




Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community.  Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services.  Participates in the provision of crisis intervention services to participants.   Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living.  The majority of duties are often performed independently under general supervision.




To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.


  • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program.  Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others.  Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals.


  • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities.  Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer.  Maintains a case-record for each resident/consumer and completes required forms.  Continually documents consumer treatment progress.  Reviews service plans and performs follow-up to determine quantity and quality service provided.  Accesses and records individual and community resource information and treatment plans manually or using a computer.


  • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines.  Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language.


  • Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed.


  • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable.


  • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.


  • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal.


  • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution.


  • Performs crisis assessment and nonverbal and verbal crisis intervention.


  • Refers consumers to community resources and other organizations.  Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer.


  • May have on-call responsibilities.


  • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors.  Completes incident reports in accordance with ICL policy.  Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure.


  • Plans, escorts, and/or arranges social or recreational activities for and with consumers.


  • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence.


  • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.


  • Executes emergency plans as outlined in the policy and procedure manual.  Administers CPR or first aid to staff or consumers who are injured.


  • Assists in the orientation of new personnel when requested.


  • Complies with attendance and timekeeping rules and reports reliably and regularly to work  on an on-going basis.


  • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities.


  •  Complies with agency infection control policies.


  • Advocates on behalf of consumer with outside service providers and within ICL.


  • Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers.


  • Other job-related duties that may be assigned.



  •  Bachelor's degree in a human services field* OR
  •  Associate’s  Degree in  a human services field*  and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience    OR
  •  High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time  human services  work experience  OR
  • An equivalent combination of training and experience.    30 college credits may be substituted for 1 year of human services experience.

*Human Services Fields:

Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, Speech Pathology, Vocational Counseling, Human services.    


Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.



Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.




  • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
  • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc.
  • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. 
  • Basic understanding of the causes and processes of mental illness and substance abuse disorder.
  • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. 
  • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers.
  • Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance.
  • Ability to be aware of self and one’s impact on others.
  • Ability to learn, understand and comply with all regulations, policies and procedures. 
  • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. 
  • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
  • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. 
  • Ability to prepare accurate and timely documentation, reports and other written material as assigned. 
  • Ability to work independently, and to conform to all applicable safety and accountability measures
  • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery.
  • Ability to engage in active listening—attending to what other people are saying and asking questions as appropriate
  • Ability to identify the nature of problems and to participate effectively in solving problems.
  • Ability to report for work as scheduled on a consistent basis.
  • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies




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