Family Case Manager

Job Locations US-NY-Brooklyn
Position Number
New Ground Program
Regular Full-Time
FLSA Status
Minimum Salary
USD $48,000.00/Yr.
Maximum Salary
USD $48,000.00/Yr.


Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals and their children in developing and maintaining viable living, working, parenting,  and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services.  Participates in the provision of crisis intervention services to participants and their children.  Travels to consumers' residences or apartments to counsel and aid the consumers and to assist them, within their capabilities and interests, in maintaining the greatest degree of independent living.  The majority of duties are often performed independently under general supervision.



ESSENTIAL JOB FUNCTIONS:  List all essential job duties.  (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation.  Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)


  1. Travels to consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self, child(ren) and others.  Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals.
  2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer.  Maintains a case-record for each resident/consumer and completes required forms.  Continually documents consumer treatment progress.  Reviews service plans and performs follow-up to determine quantity and quality service provided.  Accesses and records individual and community resource information and treatment plans manually or using a computer.
  3. Maintains up-to-date individual case records on each assigned consumer and develops of measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines.
  4. Provides supportive counseling that assists the consumer to adjust attitudes and modify needed behaviors.
  5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable.
  6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.
  7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal.
  8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers and their children; instructs the consumer in daily living skills, socialization skill enhancement, parenting, and conflict resolution.
  9. Performs crisis assessment and nonverbal and verbal crisis intervention.
  10. Refers consumers and their children to community resources and other organizations. Accompanies consumers and their children on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer and their children.
  11. Has on-call responsibilities.
  12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy.  Accounts for consumers and their children and files missing person reports on consumers and children not accounted for in accordance with ICL policy and procedure.
  13. Plans, escorts, and/or arranges social or recreational activities for and with consumers.
  14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers and their child (ren), accountability of ICL property, cleanliness of consumer's residence.
  15. Reviews the staff communications log and makes entries in the staff communication log concerning essential elements of information designated by program management.
  16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured.
  17. Assists in the orientation of new personnel when requested.
  18. Complies with attendance rules and reports to work on time, regularly and reliably.
  19. Attends regularly scheduled clinical meetings and supervision, attends professional development activities and training.
  20. Complies with agency infection control policies.
  21. Advocates on behalf of consumers with outside service providers and within ICL.
  22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members in addressing the needs of consumers and their children.
  23. May provide substance abuse services and administer urinalysis and/or Breathalyzer tests to consumers.
  24. Ability to report to work consistently and on time.
  25. Other job-related duties that may be assigned.





  1. A Master’s degree in one of the qualifying fields*** and one (1) year of Experience; OR
  2. A Bachelor’s degree in one of the qualifying fields and two (2) years of Experience; OR
  3. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of Experience; OR
  4. A Bachelor’s degree or higher in ANY field with either: three (3) years of Experience, or two (2) years of experience as a care/case  manager serving the Seriously Mentally Ill (SMI)  or Serious Emotional Disturbance (SED) population



  1. Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED;
  2. Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).




***Qualifying fields include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field.



  1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
  2. Ability to serve as a role model to residents/consumers.
  3. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
  4. Ability to communicate effectively with staff, consumers/residents, families, and the public.
  5. Ability to prepare accurate and timely documentation, reports and other written material as assigned using computers and computer software assigned
  6. Ability to actively look for ways to help people, be compassionate and hopeful
  7. Ability to listen to what other people are saying and ask questions as appropriate
  8. Ability to identify the nature of problems and propose solutions
  9. Ability to report for work as scheduled on a consistent basis
  10. Ability to understand and adhere to internal and external laws, rules, and policies
  11. Ability to secure the cooperation of and work effectively with others
  12. Ability to work independently, and to conform to all applicable safety and accountability measures
  13. Ability to collaborate with other workers and outside parties
  14. Ability to report for work as scheduled on a consistent basis.
  15. Ability to understand and adhere to internal and external laws, rules and policies.



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