Health Home Supervisor

Job Locations US-NY-Brooklyn
Position Number
Pathway to Wellness
Regular Full-Time
FLSA Status
Minimum Salary
USD $65,000.00/Yr.
Maximum Salary
USD $65,000.00/Yr.


Under the general supervision of the PTW Program Director, the Health Home Supervisor provides Clinical oversight for PTW Care Coordination services. The HH Supervisor is responsible for assigning, monitoring new enrollments to the program, and ensuring that the clients are connected to the appropriate services. Quality Improvement functions include reviewing their teams’ caseload on a bi-weekly basis and ensuring that all program documentation is complete and submitted in a timely manner.  The HH Supervisor is also responsible for reviewing the quality of documentation and ensuring it meets agency and programmatic standards.  Weekly supervision is expected which focuses on clinical issues as well as chart reviews. Establishes and maintains systems to ensure that Team operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules, and regulations. 


Provides Clinical Oversight to Team Members:


  • Oversees intake and screening activities of Care Coordinators to ensure that service recipients are appropriate for enrollment in the program.
  • Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and evaluations are made, that Medicaid and demographic information is accurate.
  • Reviews new enrollments to assess whether or not appropriate service linkages are developed and maintained.
  • Supervises the development and implementation of comprehensive Care Plans and Assessments are completed and ensures that they are maintained in a timely, accurate and complete manner.
  • Supervises Care Coordination staff in the provision of crisis intervention services; reviews crisis management plan and revisions of Care Plans as appropriate.
  • Assures that quality services, identified in the Care Plan are delivered in a timely manner, and that the client is satisfied with the services provided.
  • Supervises the counseling and exit planning provided by Care Coordinators, and ensures that appropriate discharge planning is provided.
  • Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies.
  • Regularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities.    

        Directs and Supervises Personnel:

  • Responsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed. 

  • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).
  • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
  • Provides oversight in the area of administrative record keeping, billing, maintenance of office equipment.           


              Provides Quality Assurance Oversight:        


    • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients.      
    • Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals.        
    • Coordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits.       
    • Develops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.     
    • Provides oversight in submission of timely, accurate and complete statistical data.             
    • Other related duties as assigned       


Licensed by the NYS Education Department as a mental health practitioner: Social Worker, Marriage and Family Therapist, Creative Arts Therapist, or Psychologist.  At least 1 year  of experience in a supervisory capacity in a behavioral health clinic or care management setting;


Master’s degree in a professional mental health discipline(see above) and  3 years’ experience supervising clinicians and/or case managers providing direct services to individuals with serious mental illness (SMI) and/or serious substance use disorder (SUD).


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