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System Analyst II

System Analyst II

Position Number 
Department of Technology
Job Locations 
US-NY-New York
Regular Full-Time
FLSA Status 
Minimum Salary 
USD $60,000.00/Yr.
Maximum Salary 
USD $60,000.00/Yr.

More information about this job


The Systems Analyst II is responsible for maintaining the Agency’s Enterprise Resource Planning (ERP) application by conducting staff trainings, analyzing and documenting problems, preparing/maintaining training material and recommending resolutions.


  • Performs analysis and makes recommendations on the ERP.
  • Provides resource support for departmental staff.
  • Performs trainings and provides technical assistance as needed.
  • Provides application support and enhancements to existing application.
  • Assists in developing user documentation and departmental policies and procedures that impact the use of the application.
  • Assists in designing new integrations with EHR and other systems.
  • Supports conversions and promotions to company applications.
  • Runs reports to assess system strengths and weaknesses as well as to monitor performance of the system across different modules.
  • Prepares oral and written communications as well as analyses.
  • Manages open issues with the software vendor.
  • Identifies opportunities that can improve efficiency of business processes.
  • Investigates and resolves application functionality related issues and provides first level support and troubleshooting of the ERP systems.
  • Assists in troubleshooting software application issues.
  • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
  • Builds forms, dashboards, and accompanying reports.
  • Provides assistance and advice to business users in the effective use of applications.  
  • Participates in scheduled meetings with the team to discuss progress and issues to be resolved, and report progress as directed.
  • Performs other duties reasonably related to the position as assigned.


    • Knowledge of advanced functions of Excel
    • Knowledge of information systems, including some familiarity with clinical applications and managed care applications
    • Knowledge of the financial implications of client entitlement programs
    • Knowledge of HIPAA standards
    • Knowledge of HIPAA confidentiality practices
    • Experience navigating governmental access portals, including OMH, ePaces or other funders
    • General knowledge of healthcare and financial system
    • Ability to present ideas in business-friendly and user-friendly language
    • Ability to absorb new ideas and concepts quickly
    • Good analytical and problem solving abilities
    • Ability to promptly answer support related email, phone calls and other electronic communications.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Very strong customer service orientation
    • Experience working in a team-oriented, collaborative environment
    • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
    • Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure   environment with changing priorities
    • Willingness to work occasionally outside of normal business hours
    • Excellent English oral and written communication skills
    • A results oriented individual who thrives working in a fast paced environment





    • A minimum of 3 years of experience with ERP’s with at least 2 years hands-on technical roles in the field and relies on experience and judgment to plan and accomplish goals
    • A minimum of 2 years of experience working in a clinic or program in a support or admin role
    • A good working knowledge of Microsoft Office Products, Microsoft Visio, and Microsoft Project



    • High School diploma or GED required. A bachelor’s degree from an accredited institution, in a related field, is preferred. Must include course work in both Business and Information Systems
    • An equivalent combination of relevant experience and education

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