Program Director

Job Locations US-NY-Brooklyn
Position Number
Regular Full-Time
FLSA Status
Maximum Salary
USD $78,000.00/Yr.





The ICL PROS (Personalized Recovery Oriented Services) Program offers rehabilitation, counseling, therapeutic activities, and peer support each day to individuals living with severe mental illness. The Program Director is a professional and administrative position with responsibilities for planning, developing, evaluating, and administering services as defined by the NYS Office of Mental Health for a PROS program.  The mission of the PROS Program is to provide a safe, supportive, and therapeutic environment where an individual with mental illness can explore, identify, and strive to achieve recovery from the disabling effects of their mental illness. The array of services, participant driven, will be developed based on individual need, wellness self-management, recovery goals, and will assist the individual in achieving personal life goals. The Program Director will be responsible for the development of the curriculum, ongoing recruitment within the community and providing educational services to the community.


  • Manage all aspects of program to ensure the provision of quality clinical, recovery and rehabilitative services to mentally ill adults.
  • Manage the budget for the program, personal services and non-personal services.
  • Supervise and oversee supervision of and support staff, and consult regularly with direct reports
  • Recruit, hire, train and evaluate staff; arrange for external training and provide and/or coordinate in-service training for staff development.
  • Oversee and monitor case records, and other forms of, documentation to ensure that all internal and external standards are met.
  • Conduct Utilization Reviews as required and other quality assurance activities including consumer satisfaction surveys.
  • Oversee completion of incident reports, facilitate quarterly incident review meeting on a program level, and participate in the agency-wide incident review committee.
  • Coordinate and oversee the revision of master group schedules to ensure that groups offered are developed from service definitions and meet the individual needs of program participants as determined by their IRPs.
  • Collect, review, and analyze data (including but not limited to outcome measures), report on trends to address barriers to effective treatment and utilization.
  • Maintain collaborative relationships with service providers in community and ensure ongoing linkages for service coordination.
  • Prepare for program audits, assuring adherence to regulations.
  • Seek new resources and information on evidence-based practices, including Wellness Self-Management, Family Psychoeducation, Medication Management, Co-occurring Disorders, Individual Placement and Support (IPS) employment methods, and ensuring staff implementation of these practices.
  • Work with regulatory organizations to develop new treatment initiatives.
  • Collaborate with agency-wide mental health programs to provide coordinated care.

  • Develop and oversee programming that promotes vocational outcomes.

  • Oversee program billing functions and service hour documentation systems.
  • Oversee any and all activities necessary to comply with requirements of Managed CareSupport staff training in and promote staff utilization of Evidenced Based Treatment Interventions.
  • Develop the supervisory skills of senior program staff.
  • Ensure that program recordkeeping and billings systems are intact and reliable.
  • Assure that program operates in a manner consistent with agency policy and goals and OMH and other governmental regulations
  • Complete internal weekly, monthly, quarterly, and year end reports.
  • Assume new responsibilities and tasks as assigned
  • Good knowledge of the resources available in the community to support treatment plan goals.
  • Ability to master Electronic Health Record and all other software required to operate the program.
  • Ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services and ability to from and maintain effective teams.
  • Good knowledge of the components of a comprehensive treatment plan.
  • Good knowledge of the policies and organization of the regulatory agency and applicable legislation, regulations and rules.
  • Good knowledge of the principles and practices of supervision.
  • Basic knowledge of best practices, evidence-based treatment, and general treatment techniques.
  • Ability to plan and organize treatment services, and to provide supervision and leadership to a culturally diverse group of staff.
  • Ability to form and maintain effective relationships with community and local and state government representatives.
  • Ability to assist in the preparation of written proposals for new or expanded treatment services.
  • Ability to identify from the record and from observation, deficiencies in individual treatment plans.
  • Ability to interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third party insurance personnel.
  • Excellent oral and written communication skills.
  • Ability to efficiently and effectively manage resources, including money, material, time, and people
  • Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third party insurance personnel


Education:  Licensed Psychologist or Licensed Clinical Social Worker with current, valid NYS registration. Continued employment is   conditioned on the ability to maintain professional licensure, current registration and unrestricted participation in the Medicaid and Medicare programs


Experience:  Four years minimum postmaster’s clinical experience providing services to adults with serious mental illness and co-occurring substance use disorder.  At least 2 years minimum progressive administrative and/or supervisory experience.  Must have an excellent understanding of state and city OMH, and Medicaid  regulations


Preferred: Experience with PROS program is preferable though not required; trainings in Wellness Self-Management, Family Psycho-Education and Motivational Interviewing  



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