Under the general supervision of the Vice President Community Support Services, Team Leader/Program Director and the guidelines provided by ICL and the NYS OMH for the Mental Health Comprehensive Medicaid Case Management Program (MH CMCM), provides program and administrative oversight for the treatment activities of the assigned ACT Team. The Director is responsible for directing and supervising staff activities, leading team organizational and service planning meetings, providing clinical direction to staff regarding individual cases, and conducting side by side contacts with staff and regularly conducting individual supervision meetings. In addition, the Team Leader/Program Director is responsible for direct patient services as a member of the clinical staff, clinical supervision fro staff and administration and leadership of the team on an ongoing basis. Monitors and controls personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs. Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to recipients 24 hours a day, seven days a week.
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.
Provides Clinical Oversight to Team Members:
Oversees intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified.
Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs.
Supervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language
Supervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate.
Assures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided.
Supervises the counseling and exit planning provided by case managers, and ensures that appropriate discharge planning is provided.
Supervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies.
Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies.
Regularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities.
Direct and Supervise Personnel:
Ensures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff.
Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department.
Responsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed.
Holds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment.
Ensures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims.
Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).
Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
Provides oversight in the area of administrative record keeping, billing, and maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.
Assures Fiscal Control and Accountability:
Develops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.
Coordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits
Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals.
Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients.
Provides Quality Assurance Oversight:
Authorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.
Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged.
Maintains Property Accountability:
Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns.
Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval.
Ensures adherence by staff to all internal and external funds management (wrap-around funds, Metro Card) procedures and accountability measures.
Monitors enrollment, entitlements, and collections to maximize revenue. Maintains enrollment at expected levels.
Cooperates with other organizations in development of understanding and interest participating in long range planning for mental health program development.
Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
Promotes Mental Health educational activities in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness.
Fosters Community Relations:
May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
May be chairperson or member of an agency or division committee(s).
Performs other job-related duties as assigned.
MINIMUM EDUCATION AND EXPERIENCE QUALIFICATIONS:
Master's degree in Social Work, Psychology, nursing, rehabilitation counseling, or a related field and at least
four years of experience In providing direct services related to the treatment and recovery of persons with a serious mental illness. Two years of this experience must have involved: Supervisory or managerial experience for a mental health program or major mental health program component. Preference will be given to candidates with experience on a multi-disciplinary team Must have a professional license issued by the NYS Education Department in the appropriate field.
KNOWLEDGE, SKILLS, AND ABILITIES:
Good knowledge of the resources available in the community to support treatment plan goals.
Ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services and ability to from and maintain effective teams.
Good knowledge of the components of a comprehensive treatment plan.
Good knowledge of the policies and organization of the regulatory agency and applicable legislation, regulations and rules.
Good knowledge of the principles and practices of supervision.
Basic knowledge of best practices, evidence-based treatment, and general treatment techniques.
Ability to plan and organize treatment services, and to provide supervision and leadership to a culturally diverse group of staff.
Ability to form and maintain effective relationships with community and local and state government representatives.
Ability to assist in the preparation of written proposals for new or expanded treatment services.
Ability to identify from the record and from observation, deficiencies in individual treatment plans.
Excellent oral and written communication skills.
Ability to efficiently and effectively manage resources, including money, material, time, and people.
This position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the agency at the sole discretion of the management.