ICL

  • Client Care Manager

    Job Locations US-NY-Brooklyn
    Position Number
    49539505
    Department
    Tillary Women's Shelter
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Minimum Salary
    USD $33,040.00/Yr.
    Maximum Salary
    USD $33,040.00/Yr.
  • Overview

    Under the supervision of the Operations Director and the House Manager the  Client Care Manager supervises and coordinates activities of assigned counselors and other staffServes as a liaison between clients and clinical staff to ensure that client’s needs are met.

    Responsibilities

    Essential Functions

     

    • Serve as liaison between clients and clinical staff.

     

    • Monitor the implementation of the care plan to ensure that programs are followed

     

    • Conduct intake interview, orientation of clients to facility rules and regulations

     

    • Coordinate schedules with other professional services and care teams

     

    • Assist clients with adjustment to shelter living with periodic follow-up

     

    • Motivate the client towards the goal of permanent housing

     

    • Resolve client inquires and disputes

     

    • Conduct substance abuse groups and workshops for clients

     

    • Maintain log book documenting all activities in the shelter on the assigned shift and noting any variance to the normal day to day operation

     

    • Maintain head count; monitor the census and placement of clients to assure compliance with DHS rules and regulations

     

    • Plan and organize field trips, house meetings, and special activities for residents and staff

     

    • Monitor the physical upkeep of the facility

     

    • Manage and oversee all aspects of the facility in the absence of the Program Director and/ or Social Services Director

     

    • Oversee Supervise Residential Aides, Maintenance staff, Food Manager, and Nurse’s aides on assigned shifts

     

    • Performs other duties may be assigned

    Qualifications

    Educational and Experience Requirements:

     

    Bachelors’ degree, preferably in a human services field and two years related experience. A bachelor’s degree in social work or psychology that included a supervised internship and one year of related experience

     

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