• Case Manager Supervisor

    Job Locations US-NY-Brooklyn
    Position Number
    Tillary Women's Shelter
    Regular Full-Time
    FLSA Status
    Minimum Salary
    USD $51,625.18/Yr.
    Maximum Salary
    USD $51,625.18/Yr.
  • Overview


    Under the general supervision of the Director of Social Services, responsible for providing day to day oversight  and coordination to assigned case management staff.   Assists in the selection, training, and supervision of assigned staff.  Substitutes for the Director of Social Services in his/her absence, as directed.



    Assists in Providing Clinical Services:

    1. Assigns caseloads and related duties, coordinates the activities of the staff in providing services to clients.
    2. Reviews intakes to ensure compliance and timely processing of all required forms and processes, e.g., SSI clearance, HRA’s, client documents, etc.
    3. Actively participates in improving processes, procedures, policies, and assists in ensuring staff compliance.
    4. Facilitates resident groups.
    5. Monitors services performed by staff either individually with a resident or in groups to evaluate the quality of the service.
    6. Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the resident’s situation, and that the staff is evaluating the resident's capabilities. Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensures that the charts are audit-ready and in compliance with all applicable agency and funder regulations.   
    7. Facilitates staff knowledge regarding types of clinical services, recreational activities, and ICL programs available as well as community resources. Ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the resident

    Assists in Directing and Supervising Personnel:

    1. With the Director's authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. May be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the Human Resources Department.
    2. Ensures assigned staff's compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of
    3. May manage/distribute resident/resident funds.
    4. Assists the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos.
    5. Conducts staff supervision in accordance with program and division policy.
    6. Ensures that assigned staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. As assigned, conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, and site specific exposure control plan.
    7. Assists in the management of employee accident reporting and initial submission of workers' compensation claims.

    Assists in Maintaining Property Accountability:

    1. May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff to include vehicles. Reports lost, stolen, missing, or damaged property to the Program Director. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged.
    2. Recommends the purchase of supplies and equipment; inspects and properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.
    3. Conducts regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures.
    4. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged.


    • Ability to coordinate activities of staff and integrate as part of a multidisciplinary team
    • Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated
    • Ability to manage resources
    • Ability to solve problems effectively
    • Ability to work with residents/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences
    • Ability to serve as a role model to residents/residents 
    • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
    • Ability to complete written forms and reports in an accurate and timely manner.
    • Ability to communicate effectively with staff, residents/residents, families, and the public.
    • Ability to prepare accurate and timely documentation, reports and other written material as assigned
    • Ability to talk to others to effectively convey information
    • Ability to understand and adhere to internal and external laws, rules, and policies





    Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.) plus a minimum of 3 years experience providing direct services to individuals with mental illness, preferably providing case management or outreach services. 


    Preferred (but not required) qualifications include CASAC, shelter experience and some supervisory experience. 


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