The program Case Manager will have the prime responsibility for organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services. The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services etc. as well as with parole boards. Together with the residents, the Case Manager will formulate residents’ comprehensive service plan in conjunction with specialty program staff. For some residents the Case Manager will be the major provider of a particular service and, for others, a secondary support agent.
Activities with Persons Served
1. Participates in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents.
2. Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents strengths, needs, abilities and preferences.
3. Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language.
4. Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution.
5. Provides supportive counseling in 1:1 or group formats that assist residents’ with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals.
6. Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable.
7. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals.
8. May provide Critical Time Intervention procedures.
9. Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge-planning goal.
10. Performs crisis assessment and nonverbal and verbal crisis intervention.
11 Meet at least weekly with residents to follow-up on service plan goals and objectives.
12. Refers residents to community resources and other organizations; accompanies residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident.
Case Administrative Activities
1. Performs regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas.
2. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors; completes incident reports in accordance with ICL policy; accounts for residents and files missing person reports on residents not accounted for in accordance with ICL policy and procedure.
3. Conducts quarterly reviews of the service-plans, assessment information, medical records, and changes in care. and follows-up to determine quantity and quality service provided.
4. Review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews.
5. Participates in ongoing reviews of existing linkages for their adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes, seek to extend program and other agency linkages as part of Continuous Quality Improvement.
6. Continually documents resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines.
7. Assists in the orientation of new personnel when requested.
8. Maintains up-to-date, accurate individual paper and electronic case records on each assigned resident.
9. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis.
10. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities.
11. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.
12. Executes emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services.
13. Obtains and maintains CPR and First Aid certifications.
14. Obtains and maintains certification as an OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP) staff.
15. May have on-call responsibilities.
16. Complies and promotes compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture.
17. Performs other job-related duties that may be assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Basic knowledge of the causes and processes of mental illness and substance abuse disorder.
Effective problem-solving skills
Effective interpersonal skills
Ability to work with diverse individuals
Ability to create and compose written materials
Ability to effectively and efficiently respond to questions from persons served
Ability to facilitate a meeting
Ability to present information to persons served and other employees
Ability to maintain self-control in crisis situations
Ability to work with residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences
Ability to serve as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanor
Ability to effectively use computer software
Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities.
Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and residents
MINIMUM EDUCATION AND EXPERIENCE QUALIFICATIONS:
A bachelor’s degree which includes a practicum encompassing a substantial number of activities with the target population or which features a major or concentration (concentration = a minimum of 24 credits in the noted disciplines) in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing plus one year of case management or other relevant human services experience. A bachelor’s degree in any field plus two years of case management or relevant human services experience.
An associate’s degree in a health or human services field (see above fields) and three years of case management experience
A high school diploma/GED and three years of experience in providing direct services to individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, mental retardation, alcoholism, or substance abuse) or to homeless individuals.