Under the general supervision of the PTW Program Director, the Health Home Supervisor provides Clinical oversight for PTW Care Coordination services. The HH Supervisor is responsible for assigning, monitoring new enrollments to the program, and ensuring that the clients are connected to the appropriate services. Quality Improvement functions include reviewing their teams’ caseload on a bi-weekly basis and ensuring that all program documentation is complete and submitted in a timely manner. The HH Supervisor is also responsible for reviewing the quality of documentation and ensuring it meets agency and programmatic standards. Weekly supervision is expected which focuses on clinical issues as well as chart reviews. Establishes and maintains systems to ensure that Team operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules, and regulations.
Provides Clinical Oversight to Team Members:
Responsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed.
Provides Quality Assurance Oversight:
Licensed by the NYS Education Department as a mental health practitioner: Social Worker, Marriage and Family Therapist, Creative Arts Therapist, or Psychologist. At least 1 year of experience in a supervisory capacity in a behavioral health clinic or care management setting;
Master’s degree in a professional mental health discipline(see above) and 3 years’ experience supervising clinicians and/or case managers providing direct services to individuals with serious mental illness (SMI) and/or serious substance use disorder (SUD).