• Case Manager

    Job Locations US-NY-Queens Village
    Position Number
    Adult Home Supported Housing
    Regular Full-Time
    FLSA Status
    Minimum Salary
    USD $41,300.00/Yr.
    Maximum Salary
    USD $41,300.00/Yr.
  • Overview



    Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community.  Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services.  Participates in the provision of crisis intervention services to participants.   Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living.  The majority of duties are often performed independently under general supervision.



    1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others.  Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. 
    2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer.  Maintains a case-record for each resident/consumer and completes required forms.  Continually documents consumer treatment progress.  Reviews service plans and performs follow-up to determine quantity and quality service provided.  Accesses and records individual and community resource information and treatment plans manually or using a computer. 
    3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines.  Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language.
    4. Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. 
    5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable.  
    6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.
    7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal.
    8. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer.
    9.  Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolutionPerforms crisis assessment and nonverbal and verbal crisis intervention.
    10. Performs crisis assessment and nonverbal and verbal crisis intervention.


    1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.


    1. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc.


    1. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL.


    1. Basic understanding of the causes and processes of mental illness and substance abuse disorder.


    1. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities.


    1. Ability to function as an effective team member, including performing share of work, cooperating with coworkers,  and securing cooperation, and maintaining professional relationships and boundaries  with co-workers, supervisors and consumers.


    1. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance.


    1. Ability to be aware of self and one’s impact on others


    1. Ability to learn, understand and comply with all regulations, policies and procedures.


    1. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting.




    Bachelor’s degree plus two years experience providing direct services to individuals with mental disabilities or other relevant human service experience, or  bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.



    Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.



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