The Family Advocate will assist families to set, work toward and achieve goals based on identified needs, strengths, and challenges. Provide parents/caregivers a range of formal and informal family support services based on family’s goals. Using database identified by NYCDOHMH, document demographic data on all individuals seen, document and track family’s goals, and all services provided to parent/caregiver; participates in quality improvement activities. The Family Advocate will provide needed support, advocacy, information and referral to parents of SED (Severely Emotionally Disturbed) children or children at risk of SED who are currently in treatment at ICL’s clinic and school-based programs, as well as other parents of SED children residing in the surrounding community. The aim of the services provided to these parents is to lessen their feelings of being overwhelmed by the daily need of caring for a SED child, to help lessen the stress, confusion, failure and embarrassment often experienced by these parents due to their child’s behaviors, to ameliorate their social isolation and helplessness, to empower parents to be aware of and access appropriate services and entitlements for their children and to gain skills and information to assist them in effectively parenting their SED child.
A parent or primary caregiver who has ‘lived experience’ navigating multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs. Family Advocates are required to complete the PEP training and earn the Family Peer Advocate Credential (FPA) within a year of being hired. High School Diploma or equivalent preferred. Three years minimum experience as a primary caretaker of a SED child, obtaining mental health, educational and related services or entitlements for an SEC child preferred. Excellent oral and written communication skills preferred. Knowledge of a second language preferred. Knowledge of a range of local resources, procedures and tactics required to meet the needs of children is strongly preferred.